Client Connectivity Services Senior Analyst

offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Client Connectivity Services team, the Senior Analyst is responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected DTCC products and ensuring data is delivered in full accurately and timely. You will complete routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.

Your Primary Responsibilities:

• Gathers and validate required data obtained from clients to establish connection to DTCC's network and supports any lifecycle changes

• Works with internal teams to implement relevant network and authentication configurations

• Performs data delivery configurations and verifications with strict adherence to procedures

• Navigates internal stakeholders to resolve client queries with little or no supervision

• Manages client expectations, in accordance with defined turnaround times

• Monitors and tracks all client queries received using client case management tools, adheres to salesforce case management requirements

• Supports client queries via email and over the phone

• Troubleshoots internal alerts and resolves accordingly

• Accurately documents work performed utilizing the Knowledge Centered Service methodology

• Provides support over weekends and public holidays as required

• Minimizes risk by following established policies and procedures, escalating issues, and supporting positive relationships with key internal/external clients and partners

• Contributes to department projects and works to meet the team objectives

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 2 years of related experience

• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Superb communication skills (oral and written) and customer service skills.

• Strong analytical and problem-solving skills.

• Well organized, ability to prioritize, meet deadlines, identify process risks and "red flags"

• Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct - Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe

• Good understanding of IT networking

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.