Client Readiness Lead

offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

We are seeking a dynamic and strategic Client Readiness Lead to join our Enterprise Client Operations team. This high-impact role is pivotal in shaping and driving a world-class client experience strategy for client-facing change initiatives. Acting as an embedded product owner, the Client Readiness Lead ensures seamless alignment between product vision and operational execution, driving readiness, engagement, and satisfaction across our client base.

In this role, you will serve as a critical connector between cross-functional subject matter experts and enterprise priorities-leading with influence, precision, and purpose. You will be responsible for orchestrating readiness plans, championing client-centric design, and ensuring that every client-impacting change is delivered with excellence. This is a unique opportunity to operate at the intersection of strategy and execution, with insight into enterprise-wide initiatives and the ability to shape how our clients experience transformation.

Your Primary Responsibilities:

• Serve as primary lead working across multiple teams to evaluate operational readiness, identify staffing needs, manage escalations and track and report on progress and risks to ensure overall success

• Implement and maintain reporting frameworks to track client readiness, engagement status, and key project achievements, ensuring timely visibility for stakeholders and alignment with delivery timelines

• Lead industry calls in collaboration with key stakeholders to share project information and updates with clients

• Deliver a comprehensive training program to support both clients and client-facing teams and build and maintain a central repository of learning resources

• Track client queries to create and enhance FAQs, knowledge articles and other learning resources

• Drive client communication plans from UAT to go live, coordinating content and approvals across key partners

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum 8 years of related experience

• Bachelor's degree (preferred) or equivalent experience

Talents Needed for Success:

• Minimum 5 years of experience working in client-facing role, particularly in a client servicing or client-facing operational role

• Experience and/or knowledge of the Core Clearance and Settlement Modernization program will be beneficial

• Strong client focus / ability to think holistically about the client experience

• Strong written and verbal communication skills

• Problem solving skills and business analysis skills

• Strong project management abilities to track team results and create and manage breakthroughs related to the client-impacting book of work

• Ability and willingness to influence and collaborate with a large stakeholder base

• Ability to derive client insights based on interactions to determine where changes will impact the client experience

• Ability to work in a matrix management structure

• Knowledge of the software development lifecycle

We offer top class training and development for you to be an asset in our organization!

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.