Corporate Actions Client Support Senior Analyst (1pm-9pm shift)

s remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).**

The impact you will have in this role:

Being a member of the Corporate Actions Client Support team, the Senior Analyst provides phone and web inquiry support to DTC clients for Asset Services products. The team partners with Operations teams and Agents, to ensure timely resolutions are provided and strengthen the relationship between DTC and its clients. Provides phone and Salesforce inquiry support to DTC clients for Asset Services products. The team partners with Operations and Agents, to ensure timely resolutions are provided and strengthen the relationship between DTC and its clients. Corporate Actions Client Support is the central point of contact for Asset Services escalations and manages the handling and tracking of escalations through completion for both clients and relationship managers. Key Functions and Responsibilities: research and respond to data service client inquiries via email to case within Salesforce and via telephone and the My DTCC web portal.

Your Primary Responsibilities:

• Executes on operational processes by following documented procedures and job aides, able to make suggestions on improving process and efficiency. Processes specialized workflows, resolves exceptions, assists with complex inquiries.

• Takes ownership of workload, ensures deliverables are met in line with procedures, metrics, and benchmarks; while adhering to critical timeframes; ability to manage competing priorities.

• Builds knowledge of department controls. Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately.

• Maintains a steadfast focus on client service, including responding to inquiries timely and accurately, resolving issues promptly.

• Builds and maintains strong relationships with internal and external stakeholders to facilitate issue resolution, process improvements, and risk reduction.

****NOTE: The Primary Responsibilities of this role are not limited to the details above. ****

Qualifications:

• Bachelor's degree preferred but not essential

• Minimum 2 years of experience

Talents Needed For Success:

• Collaborates well within and across teams.

• Communicates openly with team members and others.

• Works with the team to review deliverables and ensure quality and accuracy.

• Adheres to established rules and procedures when performing work.

We offer top class training and development for you to be an asset in our organization

Note this role comes with an attractive shift allowance of £3500 per annum

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.