Director IT Governance and Process Improvement (Head of IAM Service Excellence)

offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Head of IAM Service Excellence is a leadership role responsible for leading all aspects of the strategic direction, implementation, and continuous improvement of IAM services within the organization. This position ensures that IAM services are delivered with high quality, align with business objectives, and provide a seamless user experience while maintaining robust security controls.

Your Primary Responsibilities:

• Lead the IAM Service Excellence team, setting strategic direction and driving the execution of IAM initiatives.

• Coordinate the design, development, and implementation of IAM solutions that improve security and user experience.

• Drive continuous improvement of IAM services through metrics, feedback, and industry standard processes.

• Collaborate with business units and IT teams to align IAM services with organizational needs and priorities.

• Develop and maintain IAM policies, procedures, and documentation to ensure consistency and compliance.

• Define and supervise key performance indicators (KPIs) to measure service excellence and identify areas for improvement.

• Manage the IAM service portfolio, ensuring it meets current and future business requirements.

• Foster a culture of innovation and excellence within the IAM team.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum of 10+ years of experience in information security or related fields, with a strong focus on Identity and Access Management (IAM) solutions and services.

• Bachelor's degree in Computer Science, Information Systems or a related field and/or equivalent experience

Talents Needed for Success:

• Proven track record of driving continuous improvement in IAM services by demonstrating metrics, user feedback, and industry standard processes.

• Outstanding communication skills, with the ability to promote IAM awareness and standard methodologies effectively throughout the enterprise.

• Ability to manage a diverse IAM service portfolio, ensuring it supports both current and evolving business needs.

• Proven track record to lead and coordinate process changes across the enterprise, e.g. Adoption Programs and Operational Change Management Processes and Activities

• Leadership skills that foster a culture of innovation and excellence within the IAM team, including mentoring, coaching, and goal-setting capabilities.

• Shown ability to work collaboratively with business units, IT teams, and multi-disciplinary groups, including product managers, engineers, operations, risk, and compliance professionals.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.