Director, Technical Account Management

nsistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive

• Comprehensive health and life insurance and well-being benefits, based on location

• Pension / Retirement benefits

• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

As a senior member of the account team, the Senior Technical Account Manager (STAM) is responsible for leading the technical engagement strategy with DTCC's most critical service provider clients. This role serves as the primary technical liaison, ensuring alignment between DTCC's Clearing and Securities Services solutions and the strategic infrastructure of top-tier service providers. The STAM drives solution adoption, oversees complex implementations and migrations, and proactively finds opportunities to optimize client integration and performance. This role requires deep technical competence, strong client-facing communication, and the ability to influence outcomes across internal and external partners. While this is a Director-level position, it does not include people management responsibilities. Instead, the focus is on delivering high-impact results through strategic client engagement and technical leadership.

Your Primary Responsibilities:

• Serve as the technical lead for assigned top-tier service provider clients, developing a deep understanding of their infrastructure, integration points, and strategic priorities

• Document and maintain detailed technical workflows, interface specifications, and message/functionality mappings for each client

• Lead the planning and execution of solution implementations and migrations, ensuring alignment with client timelines and DTCC standards

• Act as the primary technical point of contact throughout the project lifecycle, managing expectations and resolving issues to ensure successful delivery where applicable

• Collaborate with Product and Technology teams to advocate for client-driven enhancements and influence the product roadmap

• Evaluate the impact of DTCC technology changes on client environments and proactively communicate risks and mitigation strategies

• Facilitate cross-functional collaboration across Enterprise Client Operations, Product Management, and the Chief Client Office

• Communicate the impact of an outage with technical contacts at the client/partner and guide them on invoking their business continuity plans

• Maintain comprehensive project documentation and ensure a smooth transition to production support post-implementation

• Represent DTCC in strategic discussions with client technology leaders, reinforcing DTCC's value proposition and technical capabilities

• Mitigate risk by following established procedures, spotting key errors and demonstrating strong ethical behavior

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications:

• Minimum 10 years of related experience

• Bachelor's degree (required); Master's degree (preferred) or equivalent

Talents Needed for Success:

• Proven experience in technical account management, solution delivery, or enterprise integration within financial services

• Strong project management skills with a track record of delivering complex technical initiatives

• Excellent communication skills with the ability to translate technical concepts for non-technical partners

• Deep understanding of Clearing and Securities Services or related financial infrastructure

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.