Executive Director Application Support Engineering

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive

• Comprehensive health and life insurance and well-being benefits, based on location

• Pension / Retirement benefits

• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the Information Technology business unit, the Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. The Executive Director Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. The candidate works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents and may include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

Your Primary Responsibilities:

• Ensure accurate disciplines and controls within the IT environment, as evidenced by strong audits and exams.

• Serve as a "Change Agent" who brings a sense of urgency and can mobilize resources and implement initiatives on time.

• Understand how technology works, bring a passion for technology, know the questions to ask, and be able dig into the details.

• Develop a positive relationship with business line leaders, IT members, and the operations team. Understand the business/process making sure the technology delivery is seamless.

• Communicate technical issues to a non-tech audience and to be an effective bridge from business to technology.

• Optimally plan and track multiple large and/or complex projects and communicate status to management and project teams. Identify problem areas and alternative solutions.

• Listen, learn, adapt, share, and advance ideas that support the vision of a world-class infrastructure.

• Fosters a risk management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.

• Fosters a risk management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.

Qualifications:

• Minimum of 15 years of related experience.

• Bachelor's degree preferred or equivalent experience.

Talents Needed for Success:

• Sets a clear-sighted vision of the future to achieve the organization's desired market or business position; Describes how the vision for the organization's future can be realized through tangible actions.

• Drives a culture of motivation and commitment to the vision.

• Adapts presentation and communication style to fit the audience.

• Shapes the opinions of key decision-makers and senior leaders by presenting persuasive arguments and alternative approaches.

• Builds an organizational culture that embraces change as an opportunity rather than an obstacle; Empowers and supports individual efforts to align with change initiatives.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.