#208613
assist with the implementation of information systems that support the enterprise infrastructure. The Lead Infrastructure Services Engineer should have hands-on experience providing technical consultation to the business unit, IT management and staff members. The Engineer should be able to operate at the highest technical level, in all phases of the project development cycle.
Your Primary Responsibilities:
Serves as a third level technical support Engineer for day-to-day activities, analysis, fix and is responsible for the integrity and reliability of the VDI environments.
Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that organizational change and defined security procedures for all assigned systems are implemented in accordance with client policies and procedures.
Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.
Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.
Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support. Responsible for problem management activities, providing tier-three support for incident and problem resolution.
Extensive interfacing, collaboration, and coordination of efforts with vendors and other groups in the company
Provides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as needed
Must be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotation
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Talents Needed For Success:
Additional Qualifications
Who We Are:
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.