Report Hub Support Manager

el of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)**

The impact you will have in this role:

Being a member of the Integration Management team as the Report Hub Support Manager, you will work directly with clients and internal business partners to manage the Clients production and at times UAT needs. Expectations include an ability to build rapport and develop relationships with internal and external partners, manage client expectations, utilize strong project management skills to manage activities/resources and ensure targeted completion dates are achieved. Other responsibilities include recommending and driving process improvement opportunities within the Report Hub Support team and managing the Salesforce queue which our client base rely on to log queries. Under the direction of the Integration Manager, the Support Manager provides training during the onboarding of new team members, serves as a mentor, product SME and escalation point of contact.

Your Primary Responsibilities:

• Lead a team of Client Support Specialists whilst being a "player/coach" by supporting client inquiries, document management, and escalations.

• Partner with Management as needed on work assignment and product engagement.

• Produce regular MIS to present at a business level to reflect the state of the Support environment.

• Act as a lead partner with various internal teams (for example, Relationship Management) to ensure that all support queries raised are prioritized and dealt with in a timely manner.

• Represent Support on all Cross Functional Teams/Agile Programs within their assigned division.

****NOTE: The Primary Responsibilities of this role are not limited to the details above. ****

Qualifications:

• Bachelor's degree preferred or equivalent experience.

Talents Needed For Success:

• Minimum of 6 years of related experience

• Experience successfully leading a team, including setting team goals, evaluating performance, and enhancing existing processes.

• Ability to function in a fast-paced, high-pressure client-facing environment.

• Pay close attention to detail with a knack for identifying process and operational risks.

• Ability to work independently with strong critical thinking and problem-solving skills.

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.