Senior Application Support Analyst (2pm-10pm CST Shift)

dards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive

• Comprehensive health and life insurance and well-being benefits, based on location

• Pension / Retirement benefits

• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Wiling to work in 2nd shift from 2 pm - 10 pm CT.

The Impact you will have in this role:

Being a member of the Information Technology group you will deliver secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets.

The Application Support Engineer role will be responsible for providing technical support of all the application within the EAS RDS service tower. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

Your Primary Responsibilities:

• Support DTCC applications by providing monitoring, application, and system support for DTCC's production application services client facing environments.

• Provide 24x7 support for event monitoring, incident triage and critical issue

• Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.

• Support for organizational change and execution of DTCC's production application services

• Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting

• Support risk and control processes into day to day responsibilities to monitor and mitigate risk; advance appropriately

Qualifications:

• Minimum of 2 years of related experience

• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Knowledge on application support - basic programming skills, log reading and analysis

• Distributed Application troubleshooting and Support skills.

• Familiarity working with relational databases (DB2, Oracle, Snowflake)

• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)

• Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)

• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)

• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)

• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)

• Strong problem-solving skills with the ability to think creatively.

• Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at https://www.dtcc.com or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

About the Team

To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.