Apprentice-IT

ers across carriers and regions
• Track delivery milestones, order status, and documentation completeness
• Follow up with service providers on missing dates, completion notices, or confirmations
• Support preparation of delivery summaries for internal stakeholders
Carrier & Stakeholder Coordination
• Assist with preparation for carrier status calls, including site lists and open items
• Draft and track follow-up communications with carriers and internal teams
• Coordinate information flow between delivery leads, project teams, and vendors
Cost, Quote & Contract Support
• Track telecom quotes and pricing details, including recurring and non-recurring charges
• Support cost comparison and approval workflows
• Assist with validation of special construction costs, early termination fees, and invoice alignment
Documentation & Data Management
• Organize and maintain contracts, completion documents, and carrier communications
• Ensure delivery and cost records are accurately stored in shared repositories
• Support ad-hoc data requests for reporting and audit readiness
WAN & Internet Connectivity Awareness
• Apply a working understanding of WAN and Internet connectivity services, including service types and delivery dependencies
• Understand how underlay connectivity supports SD-WAN deployments
• Perform all work within a non-engineering, coordination-focused scope

Qualifications:

BE/BTech

Skills:

Required Skills & Qualifications
(SuccessFactors - Skills / Qualifications field)
Core Skills
• Strong organizational and data-tracking skills
• Ability to manage multiple parallel workstreams
• High attention to detail, particularly with delivery and cost data
• Clear written and verbal communication skills
Tools & Systems
• Proficiency with Microsoft Excel, Outlook, and SharePoint
• Experience working with structured trackers, reports, and shared documentation
Domain Knowledge
• Interest in or exposure to telecom, WAN, or Internet connectivity services
• Understanding of delivery lifecycles and vendor coordination concepts
• Familiarity with cost tracking or financial data is beneficial
Scope Boundary
• This role does not include network design, configuration, or troubleshooting
• Focus is on coordination, tracking, documentation, and cost support

Additional Job Information
(SuccessFactors - Additional Information field)
• Function: IT Infrastructure Services
• Focus Area: WAN and Internet connectivity delivery support
• Work Type: Operational coordination, tracking, and cost visibility
• Role Level: Support / Analyst

Measures of Success
(Optional SuccessFactors field)
• Accuracy and timeliness of order and cost tracking
• Reduction in missing or incomplete delivery documentation
• Improved responsiveness to delivery and cost inquiries
• Effective operational support to senior transport delivery leads