Apprentice IT

fecycle management.
• Provide user support and guidance on IAM-related queries, maintaining customer service and security awareness standards.
• ITSM Process Adherence: Follow IT Service Management practices such as incident, request, and asset management to maintain service quality and meet SLA targets.
• Support the onboarding of applications into IAM systems, including Entra ID for SSO/MFA and Saviynt for governance workflows.
• Participate in incident and request fulfillment processes, ensuring SLA compliance and timely resolution of IAM tickets.
• Document IAM processes, access request workflows, and exception handling procedures for internal knowledge sharing.

Qualifications:

• Bachelor's Degree
• 0 to 2 years IT experience

Skills:

• Basic understanding of Microsoft 365, Azure, and Active Directory.
• Familiarity with authentication protocols like SSO and MFA.
• Strong problem-solving and communication skills.
• Willingness to learn and adapt in a dynamic environment

• ITIL foundations certification (Preferred)