Customer Data Administrator

key. Expected is that from time to time to work/align with the Contact Data Management team whenever needed and required.

The Customer Data Administrator will contribute to improve (standardize and automize) the customer creation and maintenance process for Electrical EMEA; together with peers, he/she will push account master data standards and governance in the sales and marketing organization, utilizing and promoting standard tools such as Power Apps.

He/She will support the validation and review of accounts in Eaton's CRM system Salesforce and the ERP SAP system."
"1. Responsible for creating and maintaining account master data in Salesforce, ERP SAP system, and Reltio within an agreed timeframe (SLA) and defined standards:

• Enter customer master data in SAP based upon documented processes and inputs from Sales, Customer Service, Accounts Receivable, Sales representative and Credit Management.
• Maintain (SF CRM, ERP SAP, and Reltio) Customer Master database integrity and ensure efficient screening of new customers/current customers.
• Analyses, review, update, and correct data; delete and or merge duplicate records both in the MDM tool as well as in teh CRM one.
• Obtain further information for incomplete documents and hold requestors accountable to customer data standards, policies, and guidelines that don't meet the requirements.
• Push, enter and manage customer classification standards, grouping and hierarchy setting through virtual teams with support of country-/central sales organizations, segment management and marketing teams and product divisions in various systems.
• Improve continuously the consistency, integrity and availability of business relevant account data.

2. Develop an understanding of end to end account creation and processes to provide quick and world class experience to our customers.
3. Support the account data validation and review above systems in order to clean-up the existing account data base ensuring adherance for guidelines and standards.
4. Support as part of a global team the development and enhancement of Eaton's central customer master data management initiatives."

Qualifications:

Degree in Business Administration or equivalent.
1-3 years' experience in similar role (e.g. (Master) Data Analyst, Customer Service, Order Management).

Skills:

"Basic ERP skills (Oracle, SAP) - ready to be trained and move to Advanced ERP skills.
Additional experience in CRM tools is a plus. "
Sound understanding of SAP Master Data objects
"Self-management skills, taking own initiative and influence decisions through others, but also a Team Player
Must be attentive to details, innovative with strong prioritization skills, Problem & Conflict solving capability
Excellent communication skills in English, both written and verbal. Additional European language (e.g. German or French) a plus, but not essential."
Not necessarily needed