Customer Service Representative

system.

• Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system

• Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals

• Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders

• Maintain knowledge and train others to navigate and manage customer websites

• Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customer to ensure data integrity.

• Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer

• Contract review - work within cross functional teams to develop action plans to close out gaps in meeting customer specifications.

• Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations.

Qualifications:

• 1-3 Years Experience of working in sales, commerical, customer service.

• Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies

Skills:

• ERP, Microsoft Office (incl. Excel, PowerPoint, PowerBI)

• Excellent communication skills (written and verbal), Customer Service attitude, strong attention to detail, problem solving mindset

What We Offer

• Competitive compensation and benefits package

• Challenging projects in dynamic collaborative team

• We make your aspirations matter - Eaton encourages internal promotion, whenever possible

• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen.

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