Customer Support Representative

• Good Verbal and Written communication skills "

"• Follow up all payments
• Process customer returns and cancelations
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• In the case of quality complaints, preparation of RMA/ replacement orders and interact with quality department at factory for repair/replacements • To be aware of entire sales cycle (RFQ Stage to Payment collection activities) for both private and government customer entities.
• Participate in daily / scheduled team meetings to discuss OTD, backlog and other general support issues
• Responsible for Customer Service metrics reporting (weekly bookings and billings report, quote, Purchase order log etc.)
• Assist with data collection and entry for reporting purposes
• Ensure that all team members are adequately trained on the related process.
• Build a highly motivated and efficient India customer service team and have the best in class customer service operation.
• Ensure customer sevice activities are fully compliance in ISO, SOX, legal, etc.
• Proactively co-ordinate with global Eaton ITD entities (prices, deliveries, payment information , RMA registrations etc.,)
• To be aware of AS9100D & ISO 9001-2015 Audit requirements with respect to customer support activities"

Qualifications:

Bachelor's Degree
3-5 years experience preferrable. Freshers may also be considered

Skills:

Connector Background will be an added advantage
Good Communication Skills, Systematic working