Customer Support Representative

sability Friendly Workplace, ensuring an inclusive environment for all our employees. Take a glance: https://https://www.youtube.com/watch?v=tVmgRGP9pmw&t=46

What you'll do:
As a key member of the Customer Support/Order Management team, you will report directly to the Team Leader. Your primary responsibility will be to provide exceptional commercial support for a diverse portfolio of project-based customers. This role involves effective communication with both customers and internal teams through various channels, including email, phone, chat, and our case management tool.

Your main responsibilities:
• To handle inquiries via phone, chat and email from customers and/or internal parties
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project
• To handle a variety of pre-sales or post-sales service functions
• To provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• To resolve problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
• To foster an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:
-Bachelor's degree (BSC/BA)
-1-3 years experience in customer support

Skills:
-English language knowledge minimum B2 level, Local/Native Language
-Capabilities according to the team's scope

What we offer:
• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward
system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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