Customer Support Representative - Dutch Speaker

ne, chat and case management tool.

What will you do:

• Handles inquiries via phone, chat and email from customers and/or internal parties.

• Order management: order entry, price checking, order clearing compliant with Eaton's policies

• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfil external customer project and handling complains

• Handles a variety of pre-sales or post-sales service functions.

• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration

• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

• Bachelor's degree (BSC/BA)

• 3+ years of experience in customer support

• Dutch & English language knowledge minimum B2 level, Local/Native Language Capabilities according to the team's scope

Skills:

Hard skills:

• Basic MS Office knowledge

• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage

Soft skills:

• Strong communication skills (written and verbal)

• Customer Service attitude

• Punctuality

• Problem solving mindset

• Strong attention to details

What we offer:

• Competitive compensation and benefits package

• Challenging projects in dynamic collaborative team

• Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.

• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

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