Customer Support Representative - French Speaker (Maternity Cover)

a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://https://www.youtube.com/watch?v=JzZfovyFZcY

As a Customer Support Representative, your primary function is to provide commercial support for a portfolio of customers and interface with internal parties via email, phone, chat and case management tool.

Your main responsibilities:

• Handling inquiries via chat and email from customers and/or internal parties

• Order management: order entry, price checking, order clearing compliant with Eaton's policies

• Complaint handling

• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders

• Handling a variety of pre-sales or post-sales service functions

• Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration

• Resolving problems by applying established policies, procedures and tactics and using proactive communication across internal network of multiple product lines

• Fostering an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

• Bachelor's degree (BSC/BA)
• 1-3 years experience in customer support

Skills:

• English and French language knowledge; minimum B2 level
• MS Office knowledge, with a focus on Excel.

  • SAP/Oracle knowledge is an advantage, or any other similar case management tool.

  • Strong communication skills (written and verbal), customer-oriented attitude.

  • Strong attention to details, punctuality, and a problem-solving mindset.

What We Offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.