Customer Support Representative - German Speaker

arties via email, phone, chat and case management tool.

Job responsibilities:

Handles inquiries via phone, chat and email from customers and/or internal parties.
Order management: order entry, price checking, order clearing compliant with Eaton's policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
Handles a variety of pre-sales or post-sales service functions
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

Bachelor's degree (BSC/BA)
1-3 years experience in customer support

Skills:

Hard skills:

English language knowledge minimum B2 level and fluent German
Basic MS Office knowledge
SAP/Oracle knowledge or any Case Mgmt Tool is an advantage

Soft skills:

Strong communication skills (written and verbal)
Customer Service attitude
Strong attention to details
Punctuality
Problem solving mindset