Customer Support Representative - German Speaker (Maternity Cover)

We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://https://www.youtube.com/watch?v=baa_aiJ4L7E

As a Customer Support Representative your primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Job responsibilities:

• Handles inquiries via phone, chat and email from customers and/or internal parties.

• Order management: order entry, price checking, order clearing compliant with Eaton's policies

• Complaint handling

• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project

• Handles a variety of pre-sales or post-sales service functions

• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

• Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines

• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

Bachelor's degree (BSC/BA)

• 1-3 years experience in customer support

Skills:

• English language knowledge minimum B2 level AND fluent German

• Basic MS Office

• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage

• Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem solving mindset

What we offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

• Employee Wellbeing Support**:** Access comprehensive support programs to enhance your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance

• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility: Join a socially responsible organization committed to making a positive impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

#LI-SO1