Division Quality Manager

tential and where you can help us reach ours.

Our commitment: We're not just about business; we're about making a difference. Our team is dedicated to improving lives and safeguarding the environment through our products and services.

Lead Quality Excellence Across Canada! As Eaton's Division Quality Manager for the Canadian Division within the Protection, Control and Solutions Group, Electrical Sector Americas, you will be the driving force behind delivering best-in-class products to Canadian customers. In this strategic leadership role, you'll define, execute, and deploy a comprehensive Quality Plan across multiple plants, ensuring exceptional customer satisfaction and operational performance. You'll leverage Eaton's Quality Management System (EQMS) to achieve continuous improvement, meet short- and long-term quality goals, and enhance efficiency and effectiveness. Beyond metrics, you'll oversee warranty programs, strengthen global competitiveness, and mentor future leaders to build organizational capability aligned with Eaton's Quality Functional Excellence and Leadership Model. This is your opportunity to shape quality culture, elevate performance, and make a lasting impact on customer experience and business success.

What you'll do:

• Lead Quality Excellence across the division by fostering collaboration, driving strategic initiatives, and ensuring active leadership engagement.

• Guarantee compliance with customer quality requirements at all division sites while managing key customer interfaces.

• Guide Plant Quality Managers in strengthening customer relationships and improving satisfaction metrics, including CRR, surveys, scorecards, and warranty performance.

• Champion Eaton's Quality Management System (QMS/EQMS), implementing prevention-focused improvements for sustainable results.

• Provide hands-on support at priority sites using structured problem-solving tools (8D, A3, Six Sigma) to identify and resolve issues.

• Manage internal and external assessments of QMS/EQMS, including Eaton's Operations Assessment, and develop actionable plans for continuous improvement.

• Deploy advanced quality tools and processes such as Six Sigma, APQP, PFMEA, Control Plans, Supplier Selection, PPAP, Risk Assessment, Root Cause Analysis, 8D, CAR/DMR, and WISPER.

• Drive critical quality metrics including Cost of Non-Conformance (CONC), Supplier/Customer DPPM, High Severity Customer Quality Escapes, Manufacturing Yields, and Out-of-Box (OOB) performance.

• Support training initiatives to build organizational capability, standardize best practices, and strengthen quality expertise across the division.

• Lead supplier quality development programs to reduce defects, focusing on critical commodities and strategic suppliers, including offshore and direct sources.

Qualifications:

Required (Basic) Qualifications:
• Bachelor's degree from accredited institution.
• Minimum of 7-10 years of experience in quality, manufacturing, or engineering.
• Must be legally authorized to work in Canada without company sponsorship now and in the future.

Preferred qualifications:
• Master's degree in Quality management.
• Black Belt certified and ASQ certifications (Certified Quality Manager (CQM), Certified Quality Engineer (CQE), Certified Quality Auditor (CQA)).

What makes you successful in this role?
Success in this role comes from combining strategic vision with hands-on leadership. You excel at developing, implementing, and sustaining robust processes while leveraging strong analytical and problem-solving skills using tools like Six Sigma and 8D. Your ability to communicate clearly and persuasively-both verbally and in writing-enables you to influence stakeholders and build trust across a matrix organization, virtual teams, and diverse cultural environments. You think big picture, motivate others toward common goals, and foster collaboration through open, candid relationships. With proven experience in quality systems and product assurance for electrical systems, you drive continuous improvement and performance tracking. Adaptability and willingness to travel domestically and internationally ensure you can lead initiatives wherever they're needed, making you a catalyst for operational excellence and customer satisfaction.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: http://https://www.eatoncanada.ca/EatonCA/OurCompany/Accessibility/index.htm

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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