Field Service Support Representative

o be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

The Field Service Support Representative is responsible for coordinating, monitoring, and optimizing Eaton's field service operations. This role ensures efficient scheduling and resource allocation for field service technicians and engineers, manages spare part logistics, and provides comprehensive administrative support before, during, and after service delivery. The position acts as a central point for service maintenance administration, warranty management, and customer application assistance, supporting both field service and sales teams.

• Plan, allocate, and monitor field service resources to maximize operational efficiency and meet service level agreements (SLAs).

• Develop and maintain weekly and monthly schedules for Field Service Engineers, ensuring optimal coverage and timely response to customer needs.

• Oversee the availability, procurement, and delivery of spare parts and components to service sites, coordinating with suppliers and internal teams to minimize downtime.

• Organize and track all service maintenance tasks using relevant databases and applications, ensuring accurate and up-to-date customer records.

• Proactively identify and resolve customer issues, providing solutions for non-standard queries and ensuring high customer satisfaction.

• Work closely with sales, order management, and supply chain departments to maintain deep knowledge of internal processes and product portfolios.

• Ensure data accuracy, detect and escalate issues promptly, and participate in team projects and initiatives.

• Contribute to process improvements, team events, and special projects to enhance service delivery and team performance.

Qualifications:

• Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree

• Minimum of 2 years in field service support or customer service, preferably in electrical, IT, or telecommunication sectors.

Skills:

• Basic understanding of Eaton's electrical products and services; proficiency in SAP, Salesforce, Case management/ ticketing systems

• Strong analytical skills, creative problem-solving, conflict resolution, and ability to manage multiple priorities. Team-oriented and supportive.

• Fluent English required; additional European language is an advantage.

What We Offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance

• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility: Join a socially responsible organization committed to making a positive impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.