GHRSS Manager

e efficiency.

• Collaborate with stakeholders across the organization to understand their HR services needs and develop solutions that meet their requirements.

• Oversee the day-to-day operations of the HR services function, including but not limited to:

  • Workforce Administration
  • Onboarding/Offer Process
  • Customer Contact Center
  • Leave Management
  • Interview Scheduling
  • Other Services

• Ensure the timely and accurate delivery of HR services to employees and/or customers, providing a high level of customer service and resolving escalated issues

• Provide services to customers within the stated timelines in the service level agreements.

• Establish and maintain effective communication channels and feedback mechanisms to gather employee feedback and continuously improve HR services

• Implement HR policies, procedures, and guidelines to mitigate risks and maintain a compliant HR services function.

• Represent HR Services to external customers as well as various departments within Eaton.

• Determine annual budget and how to allocate funds.

• Other responsibilities and duties as assigned.

Qualifications:

• Bachelor's degree from an accredited institution is required; Master's Degree in HR, Business preferred

• Minimum 7 years of experience in a Human Resources or Shared Services Operations leadership position

Skills:

• Strong knowledge of HR Services operations, including employee data management, talent acquisition, HRIS systems with experience in process improvement and optimization.
• Excellent leadership and people management skills, with the ability to motivate and inspire teams.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Demonstrated project management and change management skills.