GHRSS Supervisor

owcasing expertise on process mapping and process design.
3. Proactively identifies opportunities to improve processes across in-scope activities.
4. Responsible for supervising the daily activities and workload of the team, including oversight of the accuracy and timely resolution of all incoming inquiries.
5. Serves as an escalation point for the HRS HRSS and interacts with various levels and departments within the organization for problem resolution as needed
6. Trains and leads the team through issue resolution processes, including root cause analysis as well as issue and workload prioritization
7. Drives and supports the Global HRSS team to meet and exceed service level agreements (SLAs)
8. Responsible for the performance and professional development of the team through ongoing coaching, annual reviews and timely operations status updates
9. Promotes process adherence and business compliance and maintains high integrity in protecting Sensitive Personal Information (SPI)
10. Participates in the selection and training of new and existing team members
11. Manages multiple priorities simultaneously
12. Performs other duties as assigned

Qualifications:

• Bachelor's degree.
• 3 to 5 years of supervisory experience, preferably in HR/BPO Operations.
• Relative experience in Talent Acquisition Services/RPO, preferred.

Skills:

Position Criteria:
• Highly skilled in stakeholder management and relationship building
• Strong Project Management Skills
• Strong Internal and External Customer Focus
• Excellent Oral and Written Communications Skills
• Risk and Issue Management
• Detail-oriented
• Strong analytical and problem solving skills
• Passionate about quality and efficiency
• Able to work well with people across multiple functions and cultures
• Advanced PC skills (Microsoft Excel, Outlook, Word and databases)
•
Preferred Qualifications:
• Bachelor's degree
• Experience with Oracle or any other HRMS applications