Global Change Management & Communication Leader

adership role supporting global organizational change management and communications for GFSS operations.
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• Leads organization change management and communication strategy and direction for GFSS operations.
• Determines and implements an over arching marketing and communication strategy for GFSS operations using a variety of communication channels.
• Drives effective change management initiatives through building positive perception of the new capabilities and changes future state will bring and by determining a strategy to manage resisters to the changes.
• Determines an over arching employee communication strategy for GFSS operations and aligns with all GFSS leaders on the implementation of the strategy.
• Sets direction for a variety of communication methods and defines a change management communication strategy for customers by partnering with the global communication organization.
  -Partners with process leaders across the globe to support GFSS customer experience strategy and ensure GFSS customers have a positive customer experience.
• Monitoring and measuring key performance indicators (KPIs) related to customer and employee satisfaction, providing regular reports and insights to senior Leadership and Global stakeholders
• Ensures integrity, accuracy, timeliness, and conformity of information reported to internal and external audiences from our various communication tools.
• Leads ad hoc projects as required."

Qualifications:

Bachelors degree in Communications, Organization Change Management, Accounting, Finance, Information Technology, Psychology or Human Resources; MBA preferred.
"• 10+ years of experience working within or across finance, IT and HR functions

• 5+ years change management, communications & marketing experience
  • 5+ years of experience working in a global shared services environment.

Skills:

• Customer service experience
  +Change management certified professional preferred.

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"• Strong change management and communications knowledge
• Knowledge of Information Technologies tools such as SAP, Oracle,CRM tools, Imaging, Encore, web applications etc.
• Demonstrated awareness of industry trends in Shared Services environment.
• Demonstrated awareness of finance and accounting in a manufacturing environment.

• Knowledge of financial policies and procedures"
  "• Ability to influence without authority.
  • Good communication skills
  • Good understanding of human behavior and reactions.
  • Work history of progressively more responsible management experience
  • Strong leadership skills, with the ability to work collaboratively with all levels within the organization and across global cultures.
  • Requires strong analytical, problem solving, and action-driven competencies
  • Demonstrated, polished customer service skills is a requirement

• Strong change agent "