Global HR Shared Services Operational Excellence Senior Analyst

compare with best practices, and support implementation of standardized business processes.

• Collaborate with HR/COE teams to establish and improve harmonized processes using lean techniques (e.g., value stream mapping, process mapping).

• Ensure accurate documentation of detailed procedures and working instructions for HR processes.

• Support change management strategies during process implementations - ensuring implementation communications are completed and supporting the planning and setting up Sprints, retrospective meetings, and daily meetings.

• Collaborate with the HRS leader to maintain an "at ready" BCP (Business Continuity Plan) for HRS centers.

CI Capability Building

• Contribute to enhancing CI functional competency in HR by utilizing EBS tools effectively.

• Monitor and collaborate with HRS team on KPI metrics for operations support

• Foster a culture of continuous improvement within the HR function through coaching, engagement, and closed feedback loops

• Utilization of corporate EBS team to embrace elements of the Continuous Improvement Framework (CIF), Six Sigma, and Lean tools.

• Incorporate relevant tools, resources, and instructional materials into standard work.

• Champion data privacy and protection through the ZIC process and drive process improvements based on entries.

Digitization and Technology Support

• Identify opportunities for digitalization and automation within HR processes.

• Participate in pilot programs aimed at automating tasks, processes, and data flows.

• Support reporting aligned with CI programs to monitor efficiency and productivity improvements, and gather reporting requirements for future enhancements.

• Submitting and monitoring requests for ServiceNow enhancements based on HR and HRS requests, considering user experience, business case and global standardization.

Qualifications:

Education level required

• University Degree in HR, Psychology, Business Administration, Engineering desired, other areas welcome.

Years and area of experience required

• Minimum 2 years of experience with process improvement and/or technology implementations

Requirements

• Knowledgeable and experienced with Lean/ Six Sigma tools - SS/ Lean Green belt certification preferred

• Experience with HR processes is a plus.

• Passion for Continuous Improvement

• Demonstrated ability for effective change management.

• Skilled at metrics and data analysis

• Project Management skills

• Strong customer service and customer experience focus, organizational and communication skills

• Demonstrate strong process and results orientation in terms of ownership of accomplishments, juggling multiple priorities and sharing of knowledge

• Strong problem solving, conflict resolution skills

• Able to collaborate with peer resources and gain alignment and buy-in for key initiatives

• Technical aptitude to learn, understand and develop in HR platforms and technologies such as ServiceNow, Visier, etc.

• Understanding and working knowledge of ServiceNow, HRMS, SuccessFactors and other key HR support processes and systems desirable.

• Ability to work on multiple projects at once, with varying complexities, and prioritize tasks effectively

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