HR Services Specialist (French language knowledge)

re proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

Reporting to the HR Services Team Leader you will be responsible for providing expert consultation services and solutions for routine and complex employee relations issues related to performance management, employee life cycle, fleet management, attendance, process guidelines, and policies. Acting as key HR contact for managers you will handle complex, confidential, and/or sensitive inquiries/requests and assume ownership of cases, following established processes.

• Support the review, update, and maintenance of HR Services documentation, including: Standard Operating Procedures and Work Instructions

• Ensure processes are complete, accurate, and up-to-date.

• Proactively escalate issues to the appropriate HR partner as needed.

• Follow up with employees and managers on: incomplete processes, resolution of HR and benefit issues, timesheet discrepancies

• Perform quality control measures to ensure accuracy and thoroughness of all HR services delivered to partners.

• Identify areas for process improvement and potential liability regarding HR compliance.

• Provide necessary training to new HR team members and managers on HR Services procedures.

• Prepare reports and analyze data on HR Services metrics, translating findings for performance review discussions

• Conduct data quality reviews and monitor/correct processing errors.

• Actively participate in HR projects as needed.

Qualifications:

• Bachelor's degree

• At least 2 years of work experience in a related field

Skills:

• • Advanced knowledge and experience in utilizing Excel for data analysis and reporting.

  • Strong command of the French language

  • Exceptional organizational abilities to manage multiple tasks and projects efficiently.

  • Strong aptitude for identifying issues and developing effective solutions through analytical thinking.

  • Ability to work autonomously while effectively managing priorities and workflow.

  • Proven capability to coordinate projects

  • Skilled in building and maintaining relationships with stakeholders to ensure alignment and collaboration.

What we offer:

• Wide range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance

• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility: Join a socially responsible organization committed to making a positive impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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