IT Infra Support Analyst

• Vendor coordination and management. Support SCM from technical perspective

• Life cycle management - PC refresh & Smart disposal. Assist on non-standard software and hardware

• User Experience - IT Profit Planning, On/Off boarding support, Software installation. Continuous Improvement - Drive Cost Out & Cost Avoidance

• Accountabilities - Bridging BRM and other product teams. Empowered for site IT incidents and escalations, site health check and retain

• Operational Excellence - Drive for SLA and predefined measurements. Shopfloor system support, Executive White Glove. Coordinate site related incidents. Customer interruptions reductions

• Project Support - Business and Value stream projects. Support Site start up, closure and extensions. Lead/Support TSA, M&A project

• IT Security and Continuity - IT DRP, IT Infrastructure Risk Assessment, Legal Hold, Compliance investigation, Vulnerability cleanup, Data privacy

Qualifications:

• Bachelor's degree is required.

• 5 years' IT experience in manufacturing industry is required

• MS Windows Operating Systems

• MS Office Suites Hardware - PC's, laptops, mobile devices, PC peripherals

• Working knowledge of other IT infrastructure (network, servers, storage, phone systems)

• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc."

• Customer and stakeholder engagement and communications skills

• Good understanding of customer/ business needs

• Understanding of lean agile principles and practices

• Knowledge of IT ticket support model - ServiceNow: Incident, Request, Change, Problem Management

• Ability to effectively interact with senior leaders

• Yes! Because you are the one we are looking for, we hope to hear from you now!#LI-EI

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.