IT Infrastructure Support Analyst

nd retain

• Operational Excellence - Drive for SLA and predefined measurements. Shopfloor system support, Executive White Glove. Coordinate site related incidents. Customer interruptions reductions

• Project Support - Business and Value stream projects. Support Site start up, closure and extensions. Lead/Support TSA, M&A project

• IT Security and Continuity - IT DRP, IT Infrastructure Risk Assessment, Legal Hold, Compliance investigation, Vulnerability cleanup, Data privacy.

Qualifications:

• Bachelor degree and above

• 5 years IT experience required

• MS Windows Operating Systems

• MS Office Suites

• Hardware - PC's, laptops, mobile devices, PC peripherals

• Working knowledge of other IT infrastructure (network, servers, storage, phone systems)

• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc."

• Customer and stakeholder engagement and communications skills

• Good understanding of customer/ business needs

• Understanding of lean agile principles and practices

• Knowledge of IT ticket support model - ServiceNow : Incident, Request, Change, Problem Management

• Ability to effectively interact with senior leaders"

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