OEM Account Coordinator

management for strategic OEMs, ensures excellent customer service, leads process improvements, conducts training and manages information flow within a fast-paced environment. It also requires conflict resolution, collaboration with finance, training peers and customers and supporting system integration and efficiency initiatives.

The ideal candidate is highly organized, communicative, and adaptable, able to handle multiple priorities and maintain professionalism. The position requires a hybrid work schedule and occasional travel.

In this function you will:

• Provide excellent order management support to specific OEM customers that purchase directly from Eaton or through our authorized distributors.

• Identify and drive implementation of process improvements

• Provide systems and tools training to other departments as needed

• Own (coordinate and execute) new employee onboarding and training

• Champion and coordinate process change and business unit and sales organization initiatives

• Champion, educate and publicize self-service and new AI tools with team members, sales and customers

• Ability to constructively manage conflicts and discrepancies towards positive resolution

Qualifications:

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution

• Minimum four (4) years of customer-facing experience

• No relocation is offered for this position. All candidates must currently reside within 50 miles of Arden, NC to be considered.

Preferred Qualifications:

• Knowledge of CRM software

• Proficiency in Microsoft Office (Word, Excel, email, etc.)

• Knowledge of Vista, Order Center, SAP and Power Bi software

• Familiarity with Eaton's OEM products and plants

Position Criteria:

Position Criteria:

• Possess excellent communication skills

• Must be able to work in the United States without corporate sponsorship now and within the future

• Possess excellent time management & organization skills

• Strong work ethic, ability to be flexible and a desire to actively contribute to the group's success

• Ability to prioritize multiple tasks

• Team player and positive attitude

• Strong professional presence

• Ability to work a hybrid schedule that currently requires in office full presence on Tuesdays, Wednesdays and Thursdays

• Ability to occasionally travel to plants and customer sites

• Ability to travel up to 10%

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.