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one, e-mail, web ticket, and chat for EATON Electrical division.The main activities to be covered are related to the management of customers in multiple aspects, providing comprehensive and professional support for tendering and quotations follow-up, as well as technical solutions from EATON Electrical portfolio. This includes understanding customer needs, preparing and delivering customized proposals, and ensuring that all technical and commercial requirements are met. Responsible for interfacing with local sales colleagues, area managers, partners such as panel builders, wholesalers and distributors, designers and/or sales or service representative and specific final customers when necessary. The objective is to handle a wide range of pre-sales functions efficiently and effectively, ensuring all stakeholders receive the necessary support and information to make informed decisions.
Manage technical inquires such delivery-to-order and standard configuration-to order solutions including products and systems, CAD projects, lighting simulation and all the technical documentation required from Eaton Electrical portfolio (Emergency Luminaires system).
Draft technical quotes with a suggested net selling price based on electrical diagrams, lists of material, tender documents, technical data, product lists from competitor's catalogues.
Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors.
Assist internal and external stakeholders with product selection and application assistance via email and phone.
Design and calculation and draft of technical solutions and quotations with technical parameterization of products and systems.
Provide support in testing and development for engineering software's and tools for design and quotations.
Acquire technical knowledge and expertise for specific product families and help in knowledge sharing sessions for new joiners and colleagues.
Qualifications:
BSc in Engineering or equivalent Technical Degree. (Electrical is an advantage)
Skills:
Proven experience in technical support or technical quotations for electrical products.
Good understanding of low voltage electric circuits and systems, protections devices and related applications.
Capability to understand and read electrical one-line diagrams and circuits schemes.
Experience with usage of electrical design software, AutoCAD, Dialux EVO, SAP and BidManager and similar.
Analytical mindset, team working, sense of cooperation and ability to manage prioritization and customer oriented.
Fluent in German and English
Competitive compensation and benefits package
Challenging projects in dynamic collaborative team
Flexible working solutions (home office)
We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
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