Sales Support Representative - German Speaker

, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.

Main Responsibilities:
• Promote and sell distributed services and products via e-mail or phone; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
• Responsible for generating and following up service quotations sent to our customers
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Provide good follow up on ongoing quotes until receiving Purchase Order from customer
• Proactively contacting customers based on generated Leads to increase service revenue of Eaton
• Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
• Establish professional and best practice contacts with the customers
• Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing.
• Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
• You have a sales target and a direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
• Able to detect and escalate problem or error with data that he/she is responsible for
• Service maintenance contract management and upsell focus to capture new business opportunities

Qualifications:

Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree

Technical educational background

Skills:

Fluent level of German language
Sales or order management experience
Technical sales aptitude and analytical skills
Market, Industry, Channel and Competitive Knowledge.
Salesforce knowledge is a plus
previous work experience in electrical/IT/telecommunications sector is a plus
Negotiation and consultative selling skills.
Excellent Communication and Interpersonal Skills (Written and Verbal).
Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.
Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.)
Teamwork, networking and continuous learning skills.
Adapting and driving change and process improvements.
Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting