Senior IT Analyst, Site Infrastructure Support (m/f/d)

nction of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton's users (local and remote).

What you'll do:

• Deploy, configure, and support end-user hardware (PCs, laptops, mobiles, printers), operating systems, and productivity software.

• Apply ITSM processes (asset, change, incident, request, problem, and project management) to meet service level agreements.

• Maintain and refresh the IT disaster recovery plan; conduct stakeholder walkthroughs as needed.

• Support site-based IT systems and participate in troubleshooting, root cause analysis, and problem resolution.

• Drive operational excellence, security, and infrastructure initiatives; identify improvement opportunities.

• Lead peers and influence customers to ensure compliance with IT standards and share best practices.

• Participate in internal audits and contribute to budgeting and forecasting for IT infrastructure.

• Uphold company policies on ethics, data protection, security, and compliance; safeguard physical and information assets.

• Analyse complex data to recommend improvements and lead technical teams with minimal supervision.

Qualifications and Skills:

• Bachelor's degree, Associate degree or high school diploma

• 4 years IT experience required

• ITIL foundations certification and/or CompTIA A+ certification is nice to have

• MS Windows Operating Systems and MS Office Suites

• Hardware - PC's, laptops, mobile devices, PC peripherals

• Working knowledge of other IT infrastructure (network, servers, storage, phone systems)

• Knowledge of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. is very nice to have

• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology

• IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management

• Ability to lead IT initiatives across the organization

Skills:

• A performance-oriented and attractive remuneration, depending on education, qualifications and professional experience, amounting to approximately EUR 55,000 gross per year, divided into 14 monthly payments (depending on qualification and experience, overpayment is possible)

• Flexible working solutions

• Excellent working environment - safety and ethics are important for us

• Culture & Values - we are more than the products we invent and produce - the way we do business is just as important. At Eaton, our values and culture define who we are - both individually and as an organization - and direct our activities every day

• Learning & Development - we invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities, made available through Eaton University

At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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