Software Licence Analyst

uch as power, space and IT Infrastructure in our customer computing environments with a particular focus on data center as well as commercial and industrial buildings. To support this digital strategy, the Licence Management Analyst has the following tasks:

• To support the Digital Hub teams in growing the digital business

• To successfully manage the digital entitlement processes and maximize recurrency

• The Licence Management Analyst will be in charge of designing and operating entitlement processes

• He/she will constantly measure performance of the fulfillment processes so they can be improved to ensure a seamless buyer's experience

• To have a strong ability to engage with all Digital Hub teams as well as the other Eaton functions (Finance, Support, Marketing) to solve customer or partners questions or issues related to software entitlements

• To understand the software licensing models and product use rights required to sell Eaton Brightlayer digital solutions

• To supervise the entitlement activity regarding the number of entitlements managed per day as well as the satisfaction level with internal teams and Eaton customers or partners

Qualifications:

• A Bachelor's / Master's Degree in Computer Engineering or similar

• Customer Service experience in a global company of 3 years or more in IT preferably software. Address difficult customer situations and respond promptly to customer needs

Skills:

• Experience in software licensing/product usage rights and compliance

• Analytical skills with attention to detail

• Innovate - Introduce new ideas and processes for improvement in performance and/or productivity

• Design/Implementation/Execution capabilities

• Manage multiple priorities and/or projects

• Problem Solving - Solve problems with the ability to encourage others in a collaborative problem solving

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What we offer:

• Competitive compensation and benefits package

• Challenging projects in dynamic collaborative team

• Flexible working solutions (home office) are implemented across different EMEA locations

• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter. We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

• We make your contributions matter -reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

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