Technical Support Electrical Engineer

a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

The primary function is to provide technical support (pre-sales, commissioning and after sales) to internal and external customers and/or the sales organization by acting as a primary point of contact on several channels: e-mail, telephone, web ticket, and chat for EATON Electrical division. The main activities to be covered are related to EATON solutions for residential and commercial market.
The Technical Support Engineer act as a fist point of escalation for inquiries and troubleshooting on hardware and software cases, starting from commissioning resolutions, pre-sales and post-sales inquiries. Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.

Main Responsibilities:

• Provide technical support (hardware and software) related to EATON portfolio for a defined product division via phone/email/webchat etc.
• Assist customers to resolve hardware & software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers.
• Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.
• Drive customer loyalty through quality of service, improved value and through a high performance culture.
• Provide support in follow up the installed base and track the commissioning with creation of daily/weekly/monthly team reporting tools.
• Participate on CI projects and initiatives to increase productivity and add value from team and BSC activities.

Qualifications:

• Electrical/Electronic Technician, Computer Science / Engineering

Skills:

• Preferable to have some experience in the area of power distribution / industrial automation. Fresh graduates are also welcome.

• Good understanding of electrical products and applications.

• Analytical mindset, communication skills, problem solving, IT skills

What We Offer:

• Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance

• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility: Join a socially responsible organization committed to making a positive impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.