Technical Support Engineer

a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

This role supports key EATON operational and customer service functions, including configuration handling for DualGuard and Loadstar materials, bid management support, and order entry execution. It also provides technical backup for Emergency Lighting products in the UK, contributes to continuous improvement initiatives, and helps drive customer satisfaction.

The Technical Support Engineer back up act as a first point of escalation for inquiries and troubleshooting on hardware and software cases, starting from commissioning resolutions, pre-sales and post-sales inquiries. Support the process documentation and knowledge sharing sessions, tools deployment and contribute to increase the customer satisfaction and the technical knowledge within the team.

• Process orders through the DualGuard/Loadstart configurator.
• Initiate action within 24 hours of receiving request.
• Actively contribute to the effective organization and daily delivery of all aspects of the tasks through various resources - people, process and technology.
• Technical Support back up for Emergency Ligthing products for the UK market (Phone calls & Cases)
• Provide support in follow up the installed base and track the commissioning with creation of daily/weekly/monthly team reporting tools.
• Participate on CI projects and initiatives to increase productivity and add value from team and BSC activities.
• Drive customer loyalty through quality of service, improved value and through a high performance culture.

Qualifications:

• Electrical/Electronic Technician, Computer Science / Engineering

Skills:

• Preferable to have some experience in the area of power distribution / industrial automation. Fresh graduates are also welcome.

• Good understanding of electrical products and applications.

• Analytical mindset, communication skills, problem solving, IT skills

What We Offer:

• Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)

• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing

• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance

• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching

• Dog-Friendly: Bring your furry friend to work in our dog-friendly office

• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience

• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed

• Social Responsibility: Join a socially responsible organization committed to making a positive impact

• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.