Training & Product Service Engineering Manager

Eaton

3.9

(37)

Raleigh, NC

Why you should apply for a job to Eaton:

  • 4.2/5 in supportive management
  • 73% say women are treated fairly and equally to men
  • 78% would recommend this company to other women
  • 71% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible work options to help balance work/life demands
  • Strong community involvement with a donation matching program
  • Competitive compensation packages
  • #35910Raleigh

    Position summary

    What you'll do:****

    • Manage team of Product Service Engineers that support the Critical Power Solutions Product Line from introduction to the market through end of service life through the PROLauch (stage gate management) process.

    • Manage team of Service Product Trainers that support the Critical Power Solutions in house training of all Field Service Technicians in addition to third party resources.

    • Assist with strategic direction and leadership for direct team while holding them accountable to all critical processes.

    • Analyze group performance and provide coaching and mentoring as needed to develop individuals and the group.

    • Influence product design and changes to ensure adherence to Eaton's safety requirements and ease of serviceability.

    • Work cross functionally to maintain product service requirements as well as ensure training needs are consistently being met.

    • Conduct comprehensive skills analysis to understand the knowledge needs of the service organization and implement through the design, development and facilitation of instructor led training sessions.

    • Foster a culture where ownership of health and safety is embraced by all employees. Partner with the Environmental Health & Safety (EHS) team to ensure compliance with state/federal safety requirements and drive a "zero incidents" safety culture.

    • Partner with technical documentation team to inform and develop field service procedures.

    • Ensure knowledge transfer to both field service and technical support employees during initial product launches and installations.

    • Create and maintain partnerships with field resources to gather input, information, and lessons learned to be used in future product designs and training enhancements.

    Basic (Required) Qualifications:

    • Bachelor's Degree from an accredited institution

    • Minimum 4 years of experience in technical product support or service in a Power Electronics Field.

    • Must be legally authorized to work in the United States without company sponsorship, now or in the future.

    Preferred Qualifications:

    • Minimum 2 years of experience training and/or mentoring others

    • Minimum 2 years of experience as a manager of people or leading a team

    • Experience working in a Product Lifecycle Management (PLM) System (Enovia PLM etc.)

    Position Success Criteria:

    • Up to 25% travel expected

    • Ability to work independently, multi-task, and prioritize work, and able to quickly shift priorities and projects in a rapid and efficient manner

    • Ability to write in clear, concise, grammatically correct prose to translate engineering and technical information to service-level customers

    • Excellent organizational skills

    • Excellent oral and written communication skills

    • Strong project management mindset

    • Ability to interact with subject matter experts and project managers from Training, Engineering, Marketing, and other departments as necessary

    • Ability to establish rapport and working relationships with a variety of personalities

    #LI-LR1

    We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

    Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

    You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

    To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

    We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

    Why you should apply for a job to Eaton:

  • 4.2/5 in supportive management
  • 73% say women are treated fairly and equally to men
  • 78% would recommend this company to other women
  • 71% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible work options to help balance work/life demands
  • Strong community involvement with a donation matching program
  • Competitive compensation packages