Desktop Engineering Intern

esktop Engineering team members with daily tasks, endpoint monitoring and system remediation. This position requires strong technical ability, great customer service skills, strong documentation skills and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.

What You'll Do

• Endpoint Security & Vulnerability Management Exposure
  Gain visibility into enterprise vulnerability scanning by shadowing the security team to understand how risks are identified, prioritized, and communicated, then follow findings through endpoint remediation.

• Endpoint Configuration & Policy Management
  Learn how device security baselines and configuration policies are implemented across corporate workstations and mobile devices using modern endpoint management tools, including change control and deployment processes.

• Patch Management & Urgent Remediation
  Observe and assist with standard patching workflows as well as out‑of‑band patch deployments for critical vulnerabilities, including deployment verification and post‑remediation monitoring.

• Device Lifecycle & Asset Management
  Participate in device provisioning, imaging, deployment, and decommissioning processes to understand the full lifecycle of corporate endpoints and their security and compliance requirements.

• Documentation & Knowledge Base Development
  Create and update internal documentation, runbooks, and knowledge base articles based on real‑world troubleshooting and support experiences to improve operational consistency and team efficiency.

• Service Desk Operations & End‑User Support
  Work alongside the Corporate IT Service Desk to support end users via phone, chat, and remote tools, handling common requests such as account access, software issues, and basic troubleshooting while learning ticketing systems, SLAs, and customer service best practices.

• Desktop Support & Break/Fix Troubleshooting
  Assist Desktop Support technicians with diagnosing and resolving workstation, hardware, and peripheral issues to build hands‑on experience with structured troubleshooting, root‑cause analysis, and remediation validation.

About You

Basic Qualifications

• A passion for technology and a desire to learn

• Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration.

• Excellent customer service skills

• Strong attention to detail

• Maintains a reasonable capacity level for stress tolerance

• Knowledge of Microsoft Office, including Word and Excel

• Knowledge of Apple and Windows-based software/hardware

• Excellent communication and presentation skills

• Well-developed problem solving and analytical skills.

• THIS IS A HYBRID ROLE - You will be required to be in the Ipswich, MA office one to two days a week

• Some experience with Office 365 and associated workloads including Email and SharePoint

Preferred Qualifications (I JUST LEFT THIS IN FOR REFERENCE)

• A Cumulative GPA of 3.0 or higher

• Experience with Windows Servers, Azure AD Administration

• Experience with Config Manager and JAMF.

• Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN

Pay Range

USD $20.00 - USD $26.00 /Hr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location.

EBSCO provides a generous benefits program including:

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
-Retirement Savings Plan
-Paid Parental Leave
-Holidays and Paid Time Off (PTO)
-Mentoring program
And much more! Check it out here: https://https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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