Senior Service Specialist - Compensation & Expense Service
#20484_2091713374
Position summary
anch associates. These contacts cover a wide variety of topics including explaining and troubleshooting Commissions, Profitability, Bonus, Payroll, and Expenses.
What You Will Do:
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Responsible as a phone service representative, spending a great deal of time answering phone calls
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Answer incoming requests related to branch expenses to include Financial Advisor compensation
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Working independently with branch associates to solve problems
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Work in partnership with team members to provide support as needed
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Provide branch associates with information, friendly support and reliable solutions
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Respond to branch associates while meeting call- quality and efficiency expectations.
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Understand industry laws and regulations
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Participate in monthly department meetings and periodic training session
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Exhibits mastery of knowledge of all topics supported by the department to research questions which are detailed and complex.
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May represent department in projects and stakeholder roles and works collaboratively with other areas.
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Assists leader in managing workflow and can act in a leadership capacity in the absence of a leader
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Acts as a mentor/coach through assist line, escalations and/or department training as needed
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Hiring Minimum: $46600
Hiring Maximum: $76800
Skills/Requirements
Requirements:
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Strong verbal and written communication skills
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Excellent Problem-solving skills
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Prior Customer Service experience preferred (3-5 years)
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Technical aptitude preferred
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Bachelor's degree in business or related field preferred (or equivalent experience)
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Ability to multi-task, prioritize, and work independently in a fast-paced environment.
In addition, the Senior Service Specialist should demonstrate the following leadership skills:
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Organizational skill and time management skills
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Workflow management skills
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Coaching skills
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Advanced analytical and research skills
Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.
Read More About Skills/Requirements
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
Read More About Awards & Accolades
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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