Senior Support Specialist - Helpdesk

in open for 30 days, from 01-Oct-2025. The posting may close early due to the volume of applicants.

What You'll Do:

• Support the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality

• Apply analytical skills, along with technical knowledge and an understanding of our business environment, to provide quality solutions to our branches and home office users

• Accurately identify and document trends for effective problem management.

• Delivery of solutions provided by other areas of IS that require remote troubleshooting and instruction

• Responsible for weekend and holiday support coverage as a regular function of the department

• Effectively mentor other associates and provide development support within the team environment, through on the job coaching

• Take a leadership role in projects designed to meet key goals for the department.

• Pursues solutions to identified trends and effectively communicates details to business areas and the department

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Hiring Minimum: $46600
Hiring Maximum: $76800

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Skills/Requirements

What Experience You'll Need:

• Bachelor's degree preferred
• 2+ of analytical and technical experience, including:

  • Comprehensive understanding of and the ability to troubleshoot the following technologies required:

    • Windows
    • Mobile devices and PDAs
    • Workstation hardware
    • Laptops and/or Tablets
    • Laser printers
    • Microsoft Office
    • Video equipment
    • Enterprise phone systems
    • Wireless networking
    • Driver/Software installation and removal

  • Demonstrated ability to multitask

  • Flexibility in adapting to change quickly in a fast-paced environment

  • Experience mentoring or training others is required

  • Demonstrated performance as a peer coach with associate performance evaluation experience is required

  • Excellent written and verbal communication skills

  • Ability to think critically when faced with complex situations

  • Ability to react calmly in stressful situations

  • Ability to apply high quality service delivery skills

  • Ability to drive results towards a common solution

Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.

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Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

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About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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