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business value. If you're someone who thrives on pushing boundaries, shaping the security landscape, and leaving a lasting impact on customers, then we want to hear from you! Dive into this opportunity headfirst and let's revolutionize cybersecurity together. We value individuals that are passionate about staying at the forefront of technology trends with a growth mindset and are excited to learn and implement new technologies. While previous experience with Elastic Cybersecurity solutions is not a prerequisite, an eagerness to master our Cybersecurity platform and apply it effectively to solve our customers' challenges is critical. This key role involves driving the consumption of our Elastic Cybersecurity solutions by aligning them with customer business objectives and onboarding customers, securing adoption, and facilitating expansion.
As a Principal Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic Cybersecurity solutions exceed customer's expectations. Your technical expertise, eye for business, and ability to deliver value will accelerate and improve the customer experience leading to continued satisfaction and expansion within the Elastic Cybersecurity portfolio. In your role, a crucial part of your responsibility is defining and communicating the technical success criteria for our customers. This involves crafting detailed Technical Success Plans tailored to the specific customers' goals and critical metrics. The Technical Success Plans act as a roadmap, outlining the optimal consumption and deployment of Elastic Cybersecurity solutions in the customer's environment. They detail the necessary steps for implementation, highlight achievements for successful consumption or expansion, and provide effectiveness aligned with the customer's business goals. By actioning this plan, you will be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success and satisfaction.
From providing technical guidance and sharing standard methodologies to aligning technical objectives with the customers' business goals, your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions. This hands-on role requires you to be proactive, with a keen understanding of our customers' technical landscape and a commitment to making their journey with Elastic Cybersecurity solutions successful and valuable. Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of Elastic Cybersecurity solutions, aiming to grow annual recurring revenue (ARR).
Key Responsibilities
Qualifications
Bachelor's degree in Cybersecurity, Computer Science, Engineering, Information Systems, or a related field highly preferred.
5 years' experience in roles such as a Solutions Consultant, Technical Consultant, Software Engineer, System Administrator, or DevOps Engineer. Additionally, you have 3 years' experience as a Security Engineer or Security Architect, with hands-on expertise in various security aspects.
Solid experience deploying Elastic Security solutions or similar domains (Splunk, Arcsight, IBM QRadar).
Strong understanding and experience with security standards such as ISO 27001, NIST, MITRE Att&ck, and PCI-DSS. Your experience extends to security protocols like SSL/TLS and IPSec, as well as integration and implementation of UEBA.
Experience dealing with security applications: Security Information and Event (SIEM)/ Log Management, Governance Risk Compliance (GRC), Identity Access Management, IDS/IPS, Advanced Persistent Threat, Vulnerability Management.
Excellent communication and presentation skills.
Ability to travel of approximately 20%, understanding that it may be required to meet business needs and engage with clients effectively.
Strong social skills, with the ability to establish relationships with customers and team members.
Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
Ability to lead multiple projects simultaneously and meet deadlines.
Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable).
The typical starting OTE range for new hires in this role is listed below. This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.
An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
The typical starting salary range for this role is:
$129,000 - $204,000 USD
The typical starting Target Variable range for this role is:
$55,200 - $87,400 USD
The typical starting On-Target Earnings (OTE) range for this role is:
$184,200 - $291,400 USD
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Double your charitable giving - We match up to $1500 (or local currency equivalent)
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
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