Business Analyst-CPQ Specialist

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About the role and what you will be doing:

The Business Analyst - CPQ Specialist will be responsible for supporting and advancing Ensono's use of our Configuration Price Quote system, to the commercial benefit of our global business and clients. CPQ forms a key part of our ambition to operate a frictionless business and streamline commercial interactions with our clients and prospective clients.

Due to our continued success and growth we are looking to recruit a configure price quote (CPQ) specialist business analyst, to develop and manage our product logic, cost models and template outputs within our CPQ system. This role will work with a distributed team in releasing both new and lifecycle updated services to the sales and solution architect teams, working closely with product management, technical service development, solution architects and business cost analysts. The end result being high quality configurable products and business system outputs.

Ensono's managed services are available to our clients across one of the widest hybrid IT infrastructure and application choices available in the industry; mainframe, IBM i, remote managed infrastructure, hosted private cloud, AWS and Azure.

The successful candidate will be integral to the way in which we package these offerings, quote and present our product set to clients. This role is an exciting opportunity to be part of a global team for a professional who wishes to be at the heart of a rapidly expanding hybrid IT leader.

Essential duties:

• Contribute to the vision, strategy, and roadmap for Ensono's use of CPQ in our business, reflecting end user feedback

• Become an expert in Ensono's global CPQ system and a go-to resource for CPQ expertise and advice and business user support

• Engage with stakeholders to understand and document their relevant business requirements

• Implement and maintain product logic and cost models in CPQ, working in partnership with our product managers

• Support sales users in the quoting process and on complex commercial scenarios

• Build effective working relationships across Ensono's business

• Identify and report on Key Performance Indicators (KPIs) to identify trends and opportunities for the CPQ system

• Review how CPQ user journeys align with company processes and recommend changes & improvements

• Continually evolve the quality and improvement to CPQ, actively seeking productivity gains for all business users

• Act as CPQ representative for related business change projects and system integration initiatives such as with Salesforce and Workday

• Work with the CPQ vendor to implement the agreed roadmap, test and manage planned releases

• Educate new starters and refresh existing users on system functionality and new configurable products

• Develop and maintain reporting for business and product analytics

Desired experience:

• Configure Price Quote (CPQ) knowledge and experience

• Solid understanding of IT managed service provider and outsourcing business models

• Natural ability to relate to and build relationships with business users from a variety of functions such as sales, product management, solution architecture, service delivery management and finance

• Can-do attitude to analysing, prioritising and resolving complex challenges in a collaborative manner

• Experience capturing and clarifying business and service requirements, ability to distil and communicate these needs internally

• Strong analytic, problem-solving, and decision-making skills

• Strong written and oral communication skills

• Self-motivation and the ability to influence others

• Commercially minded, process oriented and mathematically strong

• Although this role is not technical, an appreciation of technology relevant to Ensono's service portfolio, perhaps through a technical role earlier in career, would be a potential advantage.

Benefits:

We believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join. On top of your highly competitive base salary, we offer:

• Flexible and remote work opportunities

• Performance bonus

• Training and development programs

• Worldwide career opportunities

• Community outreach and mentoring opportunities

• Learning platforms

• My Benefit system

• Wellness Platform support from Virgin Pulse

• Associate equity program

• Life insurance

• Lunch card

• Study leave

• One paid day off for charity events

• Sabbatical

• Extended parental leave

• Rental or co-financing of office equipment

• Referral bonus program

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