DevOps Engineer

ident Management, and Platform teams to stabilize environments, accelerate recovery, and improve operational outcomes.

Key Responsibilities

Operational Automation

• Automate routine and repetitive operational tasks including deployments, restarts, health checks, configuration updates, and data movement.

• Build and maintain automation to support incident response, recovery, and operational runbooks.

• Reduce manual intervention in production environments while maintaining control and auditability.

Production Support Enablement

• Partner with Application Support teams to improve operational supportability of applications.

• Develop automation to speed incident triage, diagnostics, and resolution.

• Support Major Incident and Problem Management efforts by providing tooling, data, and repeatable recovery procedures.

Reliability & Stability Improvement

• Identify operational pain points and failure patterns and automate preventive or corrective actions.

• Improve system resilience by enabling safe restarts, automated failover steps, and standardized recovery procedures.

• Support service stability initiatives by reducing operational errors and variability.

Release & Change Support (OperationsLed)

• Support production releases by enabling repeatable, automated deployment and rollback processes.

• Work within changecontrolled environments to ensure automation complies with operational and governance requirements.

• Improve release reliability and reduce changerelated incidents through operational automation.

Monitoring & Observability Support

• Integrate monitoring, logging, and alerting into operational automation workflows.

• Create automated health checks and validation steps used during incidents and releases.

• Support proactive operations by enabling alertdriven automation and operational dashboards.

Documentation & Knowledge Enablement

• Document automation solutions, operational runbooks, and standard operating procedures.

• Ensure automation is usable and supportable by Application Support teams.

• Participate in knowledge transfer and operational readiness activities.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent operational experience.

• 3-6 years of experience in operations engineering, DevOps, or automation roles supporting production systems.

• Strong experience automating operational tasks in production environments.

• Proficiency in scripting or automation languages (e.g., Python, Shell, PowerShell).

• Experience supporting application or infrastructure operations in a 24×7 environment.

• Strong understanding of incident, problem, and change management concepts.

Preferred Qualifications

• Experience in managed services or ITILaligned operational environments.

• Experience automating within changecontrolled and audited environments.

• Familiarity with infrastructureascode and configuration management tools from an operational perspective.

• Experience supporting cloud, hybrid, or legacy platforms in production.

• Exposure to monitoring, logging, and alerting platforms used in operations.

• ITIL Foundation or similar operational certifications.

Key Skills & Competencies

• Operationsfirst mindset with strong risk awareness

• Strong troubleshooting and incident support skills

• Ability to simplify complex operational processes

• Strong collaboration with L1-L3 support teams

• Clear documentation and communication skills

• Comfortable working in highavailability, productioncritical environments

JR012778