ical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients' environments. ESAs also help the account teams identify, pursue, and close strategic business development opportunities while driving add-on business within existing accounts.
As part of this, ESAs must be effective in fostering executive-level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, an ESA must work with and often lead multi-disciplinary teams. Ultimately, the ESA remains the owner of the technical design of the client.
Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for existing Enterprise clients
Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
Develop and document solutions that meet client's (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
Gain executive buy-in for complex solutions by engaging in executive and senior-level technology discussions
Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how, and past experiences.
Service with ongoing requests from a solution design perspective
Align and partner with Product Management to help drive appropriate product enhancements and changes to the technology roadmap.
Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Bachelor's degree in engineering or computer sciences.
Major Industry accreditations/certifications.
10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider).
Experienced with large Cloud, IaaS and Datacenter outsourcing solutions
Public cloud expertise including Google required
Experienced communicator at all levels of our client environments from C-level to engineering
Previous experience as an SA (Sales Engineer, Solutions Engineer, Solutions Architect) with a hosting service provider preferred
Ability to help create multi-tower outsourcing roadmaps
Preferably has experience with (and certified on) hyper-scale cloud platforms (AWS, Azure & Google)
Comfortable with executive level positioning of complex solutions that span multiple disciplines (hosting, network, security, storage and backup, DR, etc.)
Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction.
Well-versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance.
Good understanding of the sales process for large and complex opportunities including ITO
Resourceful and confident in Crisis and Expectation management and confident under pressure
Has experience in technical documentation to capture solution components in a timely manner while ensuring an acceptable level of detail, data integrity, and accountability.
Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients.
Ability to work in a team environment and demonstrate strong problem-solving skills.
Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio.
Excellent organizational, interpersonal, and communication skills (oral, written and presentation).
Master's degree and/or professional certifications.
Experience working in managed service provider organizations.