Manager ITSM Governance

Contributes and provides leadership to overall success of the delivery of assigned IT Service Management Discipline, initiates positive change and communicates the value of the service to stakeholders.

• Creates and updates process and procedure documentation for assigned IT Service Management Discipline

• Manages team of IT Process Engineers to deliver the daily execution of one or more IT Service Management Disciplines

• Provides training and education related to assigned IT Service Management Discipline for Ensono associates and customers as required

• Partners with other ITSM Discipline Manager, Tower Leaders and Customer stakeholders to drive improvements and consistency across the enterprise

• Benchmark industry best practices and incorporate them into assigned IT Service Management discipline

• Develop Key Performance Indicators for assigned IT Service Management discipline

• Analyzes complex system processes and business requirements then make process adjustments that will meet the requirements.

• Translates high level business requirements into functional specifications

Qualifications

Required

• Experience of 15+ years

• Bachelors, or Master's Degree in Computer Science, Computer Engineering, MIS or related field, or relevant work experience

• Efficient team management skills

• Exceptional written and verbal skills

• Strong leadership skills

• Diplomacy, negotiation, and influence skills

• Ability to travel when required

• Ability to work in a fast paced, team environment

Preferred

• ITIL Foundation Certification V4 and one ITIL Intermediate training class

• Service experience with ITOM Discovery and Configuration Management experience

Shift Timings - 1:30 PM IST to 10:30 PM IST

JR012031