Product Manager - Security & EUS Services

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Job Responsibilities:

The product manager is responsible for supporting the strategic vision and service ownership of a portfolio of security, and end user services. This role is an individual contributor role.

Responsibilities include but are not limited to:

• Collaborate with key internal and external stakeholders to develop integrated product roadmap, including interdependencies across functions, for each product.

• Stay abreast of technology and service offerings in the market, as an input for assessing market potential, viability, development, enhancement or retirement of Ensono's products

• Develop new and/or enhance existing services to meet evolving client needs or to capitalize on new market offerings or vendor partnerships

  • Lead the effort to design and build new services that meet highly regulated client business requirements and help ensure they remain secure and compliant
  • Prepare, and solicit business approval through Ensono's productization process including the market viability of the idea, viability of the execution plan, and preparedness for what happens at launch and after.

• Develop / Update product definition & design in collaboration with Sales, Finance, Operations & other Product leaders. including but not limited to

  • Service overview, description and guidelines
  • List of SKU's supporting the product, their costing and pricing
  • High level technical design and security considerations
  • High level installation and operational management guidelines
  • Product security considerations
  • API configurations and communications
  • Third party vendor product or services support if any
  • Usage and consumption tracking for all Clients (units)
  • Sales collateral & all product communications

• Manage the product life cycle - Periodically maintain all of the above through replacement and retirement of every product SKU.

• Keep track of third-party license or resource usage in support of any vendor contract renewals and true ups

• Meet regularly with vendor and applicable VARs to stay current on vendor solution and innovate new and better ways to leverage their solutions

• Support periodic reporting on the financial and business performance of the Product portfolio

• Educate the Sales teams on the product portfolio through prepared materials and live sessions

• Assist presales team for client calls that require subject matter expertise

• Support responses to RFPs and oral sales presentations

• Maintain client insights - Regularly meet with Ensono technical delivery managers, client success managers, in addition to clients to collect insights and priorities

Skills

Product Management Skills: The candidate must have these essential skills to them product managers navigate the complexities of product development and ensure successful outcomes

• Business Acumen: Aligning product strategy with business goals.

• Critical Thinking: Analyzing situations and making informed decisions.

• Data Analysis: Interpreting data to guide product decisions.

• Research Skills: Conducting market and user research to inform product development.

• Problem-Solving: Addressing challenges that arise during product development.

• Prioritization: Deciding which features and tasks are most important.

• Strategic Thinking: Seeing the bigger picture and planning accordingly.

• Communication Skills: Effectively conveying ideas and collaborating with teams.

• Customer Empathy: Understanding and addressing customer needs.

Technical skills : The candidate must have a foundational understanding of all and operational experience with some of the skills listed below:

Security

• Security & Compliance frameworks - CIS, NIST, ISO 9001 etc.

• Hybrid and cloud-native security controls

• Identity & Access Management / Zero trust

• Data security

• Managed XDR, MDR, EDR

• Security Information & Event Management

• Network Security, Firewalls and Intrusion Prevention

• Devce hardening (OS, network etc.)

• Web Application Firewall

End User / Digital Workplace solutions

• Microsoft M365

• Microsoft O365 - Exchange, SharePoint, One Drive & Teams

• Microsoft Power Platform

• End User Device Management

• End User Mobile Device Management, specifically InTune

• End User Windows Device Security

• Service Desk

• IT Asset Management

• Remote workplace technologies (VPN, Citrix,WVDI etc.)

• End User Support

Shared

• ITSM

• Multi-tenancy architectures

• API integration

Experience Level:-

• 5 +years of overall IT experience

Technical Key Skills(Mandatory Skills)

• 3+ years of Cyber security & compliance experience.

• 3+ years of End User Experience

• 2+ years of Product management, Product owner or Product analyst experience.

Good to have Skills

• Strong multi-tasking abilities with an ability to wear many hats and shift focus/priorities throughout the day.

• Self-motivated with a strong desire to learn quickly, multi-task, and work independently as well as part of a team

• Excellent written and verbal communication skills

• Desire to regularly transform and improve yourself

Shift Timing

• 1:30 PM to 10:30 PM

JR010445