d per established procedures.
Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to implementation. Follow-up and close completed changes with valid and meaningful data.
Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
Organize tasks to work independently.
Hands and feet support as required.
Perform additional duties as assigned or designated by Operations management.
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
5 years experience in IT and with system monitoring.
Proficient in MS Office (Excel, Word, and Outlook)
Strong written / verbal Communication skills
Analytical and Critical thinking skills
Ability to represent Ensono in a professional manner to clients
Knowledge of mainframe (TSO, SDSF, TMS, QuickRef) and server scripts (read & codeMidrange server knowledge)