#JR010507
for reported problems related to zOS Operating System
Communicate to both customer and management the status of issues at intervals during resolution process.
Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer's disaster recovery plans.
Aid and assist other mainframe teams as required to support them and our clients.
Adhere to a schedule that efficiently manages resources and allows timely implementations.
Follow ITSM change control procedures
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications
Bachelor's degree required and/or equivalent work experience.
8+ years of professional experience in zOS systems programming support, working with zOS components, subsystems, and any attendant OEM products.
Must possess thorough understanding of mainframe operating system principles and subsystem components.
Experience in building new zOS Environment
Experience with configuring and managing zOS in a parallel sysplex environments, CFRM policies
Understanding on JES2/JES3 Architecture & components and customization
Must be able to work independently and take responsibility for zOS system and other subsystem recovery including critical OEM products.
Experience using various system monitoring software in problem determination, particularly for performance/response problems.
Able to perform Stand-alone and SVC dumps to aid vendor diagnostics.
Experience with reviewing new versions of zOS for functionality, advising how they benefit the client
Experience with reviewing, tuning of zOS operating system
Ability to develop innovation, strategies, processes, and best practices in software management
Support planned (disaster recovery) and unplanned (emergency) database recovery activities
Knowledgeable in best practices of software management, maintenance, and documentation
Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.
System programming knowledge of multiple Mainframe Database Management Systems is a bonus.
Other Qualifications
Self-motivated and able to work independently.
Strong analytical skills required for quick problem determination and isolation of root cause with emphasis on required recovery actions to minimize impact to client business.
Demonstrated ability to respond quickly and effectively to support requests from multiple clients
Must be able to multi-task and work under short deadlines and in high pressure situations.
Excellent communication skills (written, verbal and presentations)
Ability to work as part of a team, as well as independently.
Experience in installation/upgrade/customization of zOS System & related ISV software products
SMPE Knowledge and experience
JR010507