Senior Process Analyst

Robotic process automation (RPA) and intelligent automation etc

• Process Optimization:

• Establish Six Sigma or equivalent methodology driven structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continual improvement, waste reduction and high-quality outcomes.

• Document current operational processes & metric with potential & feasibility for optimization to build and drive a prioritization driven transformation plan.

• Identify areas for improvement within existing processes.

• Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions.

• Stakeholder Engagement:

• Collaborate with executives, department heads, and teams to align transformation efforts with business objectives.

• Influence decision-makers by presenting logical solutions backed by data driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization.

• Change Management:

• Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.

• Manage partnership between Technology and Operations for optimization solution discovery, implementation, deployment and digital operations.

• Monitor project progress, identify risks, and provide timely solutions.

• Deliver training programs to educate employees on new processes and technologies.

• Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement.

• Establish and oversee process to work with operations and finance team to identify planned vs actual savings (post solution deployment) and realize/release/re-deploy the locked up operational budgets.

• Continuous Learning:

• Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.

Qualifications

• Education: Bachelor's or master's in business or engineering

• Certifications: Certifications such as LEAN, Six Sigma, Project Management.

• Experience: Proven experience in business process transformation, automation, P&L management and change management.

• Technology: Understanding & experience with leveraging digital & automation solutions for process transformation with experience in SNOW ITOM a nice to have.

Skills and experience

• Strong analytical and problem-solving abilities.

• Excellent communication and stakeholder management skills.

• Familiarity with automation tools and technologies.

• Must be customer focused and technology driven to deliver customer excellence

JR011037