Systems Engineer

enture starts here.** Here you will be a part of a team that encourages you to master your craft, ask tomorrow's questions today, and chart your path. Our Associates focus on client impact with curiosity and a feeling of relentless commitment.

About the role and what you will be doing:

As a system engineer, you will play a crucial role in our Hybrid Cloud POD**,** supporting mission-critical infrastructure for Ensono's clients. Your expertise will be instrumental in resolving complex technical client incidents and problems, delivering a responsive and remarkable service that our clients rely on.

This role is ideal for someone with a solid grounding in Windows systems who is enthusiastic to expand their skills in a collaborative environment. Experience with Linux and AWS would be advantageous.

Key Responsibilities

• Provide technical support for Ensono client environments, resolving incidents and service requests escalated.

• Perform problem management, helping to identify and tackle critical and recurring issues.

• Support the change management process, including drafting and implementing changes under guidance.

• Perform administration and troubleshooting of Windows Server environments.

• Gain experience with virtualisation technologies (VMware, AWS, and Azure).

• Participate in Disaster Recovery exercises alongside senior engineers.

• Support post-incident reviews and root cause analysis for client reporting

• Collaborate with vendors and internal teams, escalating issues when required.

• Continue developing technical expertise through training, mentorship, and exposure to clients.

• Participate in an out-of-hours on-call rota, if required.

Knowledge & Skills

• Possess a strong understanding of Windows server administration and troubleshooting.

• Experience in Linux server administration and troubleshooting.

• Experience with AWS environments.

• Additional preferred knowledge: Azure, VMware, networking, and storage area networks.

• Knowledge of ITIL and its function within IT.

• Excellent communication and customer service skills.

• Analytical mindset with a willingness to learn and grow.

Experience

• 1-2 years of experience in a systems engineer role (Windows/Linux/AWS).

• Experience working within a managed services environment is advantageous.

• Knowledge of working in an ITIL environment.

Certifications

• Engineering certification in Microsoft, Red Hat, AWS, or Azure is desirable.

• ITIL Foundation.

Benefits:

We believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join. On top of your highly competitive base salary, we offer:

• • Competitive base with uncapped commission

  • The ability to work from a range of flexible locations

  • Prestigious sales and broader team recognition with the Annual Presidents Club

  • Starting with 27 days annual leave (plus bank holidays) - accruing to 30

  • 1/2 day leave on your birthday

  • Sabbatical options at 5 & 10 years' service

  • 5 days study leave

  • Generous company pension

  • Private healthcare for you and your family

  • Payroll giving

  • Enhanced paternity and maternity leave

  • Equity appreciation program incentive plan

  • Life and income protection

  • Additional perks such as discounted gym memberships, cycle scheme, EAP and more!

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