Consumer Collections Coordinator

Health, Dental, Vision insurance; Life Insurance; Prescription coverage

• Employee discounts on car rentals, car purchases and much more!

• 401(k) retirement plan with company match and profit sharing

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Review reservations, rentals, credit card authorizations and charges in rental transaction systems as well as various reporting databases and sources to determine validity of rental charges and identify discrepancies

• Conduct professional interactions with customers via multiple communication channels to resolve balances owed, escalating disputed balances to the appropriate contact or to immediate supervisor

• Activate or deactivate "Do Not Rent" requests

• Organize and maintain a portfolio of accounts to optimize efficiency with collection efforts and ensure daily and monthly matrix goals and requirements are met

• Request and file special reports and/or documentation to assist in escalated research of accounts

• Resolve email requests received from customers, customer service and or other departments daily

• Research various rental system and reporting databases to verify balances owed and ensure billing accuracy

• Process payments and adjustments to resolve balances

• Ensure all customer credit card information is secure and that all processes comply with data protection standards for customer credit card information

• Research credit card charges

• Prepare and submit write-offs for negotiated account balances, as needed

• Document interactions, maintaining clear, concise and accurate notes in applicable rental and financial systems

• Stay up-to-date on all major credit card acceptance guidelines, industry chargeback rules and regulations and maintain awareness of the Fair Debt Collection Practices Act (FDCPA)

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have 1 year collections and /or customer service experience using a computer on a daily basis required
• 2 years of call center experience preferred
• Intermediate in Excel
• Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
• Must be willing to accept starting pay of $18.03/hour.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future